Solutions

Technical content authoring

Rubric creates content that helps customers, works with AI and scales globally.

Common challenges we solve

  • Limited internal authoring capacity
  • Documentation backlogs
  • Legacy content cleanup projects
  • Knowledge base development initiatives
  • AI readiness programs
  • Content migration projects
  • Taxonomy and metadata challenges
  • Localization cost reduction
  • Content reuse and standardization strategies

How we help

Technical authoring
Create clear, accurate documentation that supports adoption, reduces support demand and improves customer experience.
We work with platforms and environments including:
  • MadCap Flare
  • DITA
  • Snagit
  • Figma
  • CCMS platforms
  • Structured authoring workflows
Our expertise includes:
  • Product documentation
  • User guides
  • Release notes
  • API documentation
  • Knowledge base articles
  • Regulatory and process documentation
Content engineering
Build scalable content foundations that support growth, consistency and long-term efficiency. The result is content that is easier to manage, easier to translate and easier to scale.
We help organizations design content systems that are:
  • Structured
  • Reusable
  • Governed
  • Searchable
  • Localization-ready
  • AI-ready
Our expertise includes:
  • Content modeling
  • Taxonomy development
  • Metadata design
  • Structured authoring
  • Content reuse strategies
  • Content governance frameworks
AI & knowledge readiness
AI is only as effective as the content it can access. We ensure content is accurate, structured and discoverable so it can be effectively used by both people and AI systems.
We support:
  • Help centers
  • Product documentation portals
  • Customer support knowledge bases
  • Internal knowledge repositories
  • Employee enablement content
Our expertise includes:
  • Content quality audits
  • Legacy content cleanups
  • Taxonomy and metadata development
  • Content standardization
  • Knowledge architecture
  • Trusted source content creation for AI applications

Why Rubric?

We understand how content is created, managed, published, translated, reused and consumed across the enterprise.
By building structure, governance and localization considerations into content from the start, we help organizations create content ecosystems that deliver long-term business value, not just documentation outputs.
Our clients are able to:
  • Reduce support demand through self-service
  • Accelerate product adoption
  • Improve knowledge discovery
  • Lower localization costs
  • Increase content consistency
  • Support digital transformation initiatives
  • Enable AI-powered experiences
  • Improve operational efficiency at scale
Whether you need experienced technical authors, a stronger knowledge management framework, structured content architecture or support preparing content for AI and global delivery, Rubric can help.

Dive deeper: case studies and expert insights