Hannah Jack, Localization Workflow Engineer
At Rubric, we’re experts in localization—but some of us don’t work with languages at all!
As a strategic partner for all our clients’ global content needs, we can orchestrate the entire localization process, from content authoring, through translation, to publishing. We do this by utilizing the best tool for the task at each stage of the process. We’re always looking to improve our technology, streamline workflows and help clients work smarter.
There’s no one-size-fits-all solution—we tailor our approach to suit each client’s unique needs, with custom-designed workflows and tools to make their lives easier. Our Localization Workflow Engineers are the people that make that customization happen! Having this dedicated role means we are able to react to our clients’ changing needs as efficiently and effectively as possible.
Learn more about the Localization Workflow Engineer roles from Hannah Jack as she tells us how she works across teams to identify and implement the customized solutions our clients need.
Hi Hannah, can you tell us a bit about your role? What does a Localization Workflow Engineer do?
It’s really a hybrid role, working between our production and IT teams to ensure the technology we use is optimized for each client.
Our Project Managers (PMs) are our clients’ main point of contact, so they understand what each client needs. I work with our PMs to determine how our tools can be adapted to best meet a client’s needs. A workflow might not be as efficient as possible, or we might need to alter a configuration, or develop a custom tool. I then work with the development side of our IT team to plug in the right tools or develop bespoke solutions that help things run more smoothly.
We tailor our approach for each client, so my level of involvement varies depending on their technical needs.
And how did you get into this specialist role?
I actually did a Physics degree, but realized I didn’t want to work in that field—I wanted to find something different, with more variety. This role looked like the perfect fit, and it lets me use my IT experience and problem-solving skills.
Although Rubric provides localization services, I don’t have a language background at all! My role is purely about the workflows and tools, no matter what languages a client is working with.
You’ve talked about tailoring our approach to the client—is there an example you can share?
Well, I’ve been working with our client SharkNinja to help them localize their SharkClean app for new markets. I manage the repository, where all the files are stored for developers and translators to work on.
At first, it was very complex. Files were in different formats or named inconsistently, it was hard to keep track of changes, and there were issues with base lines. I recommended a clearer structure to reduce errors and confusion. I also set up Rubric’s tools to support various stages of the app localization workflow in a way that was unique to SharkNinja and their content—like our RubricCatcher quality assurance tool, which flags up anomalies in translations to improve accuracy.
It’s been great to see what a difference these steps have made to the client, and how smoothly the project runs now.
What do you like about working for Rubric?
Rubric is a really nice company to work for. I like the fact that it’s a friendly office and I have made some great friends and love the supportive atmosphere. We have interesting clients too, lots of big names and lots of variety!
In terms of my role, I like the hybrid nature of it, working across teams, and the ability to take it wherever I want. There’s always an interesting new challenge, and there are good options for career development—I’m keen to further my IT skills and spend more time on that side of things.
Our multidisciplinary approach really benefits our clients, because it enables us to be much more agile and responsive. My role bridges the gap between project managers and IT, so that technical issues in the workflow can be resolved quickly.
And what do you like to do when you’re not at work?
In my free time, I enjoy reading, playing video games, and socializing with friends.