As beneficial as an acquisition, consolidation, or merger (M&A) can be for an organization, they can cause a great deal of instability and stress. This is particularly true for managers and others who are trying to oversee the process.
Even under the best of circumstances, you’ll need a plan to help navigate the merger. And even then you are still likely to come across challenges. Considering the M&A process can have on an impact across an entire company, in what way is this likely to affect the processes, scope, technology, and staff involved in localization projects? We unpack this further with a brief look at one of our clients who underwent multiple mergers.
How multiple mergers impacted a client
Our team was brought in to assist a multinational software corporation that had undergone several mergers. With each merger, new products with new languages were added to their portfolio. What had started out as a single-language human resources management product, ended up requiring translation into 43 languages. As each merger added a new layer of complexity, our client ultimately decided that it was more cost effective to create a new product from scratch — one that was designed with localization and multiple languages in mind. A new strategy was also required to deal with the growing complications, the most notable being the inconsistent use of terminology.
Even changes that may seem insignificant, such as referring to employees as staff, colleagues or teammates, can have a huge impact on a company, or in this scenario, the relevance of their multilingual HR product.
Understanding M&As and localization teams
During M&As, affected teams may ask a number of questions, including:
- Which markets shall be prioritized moving forward?
- Which brands and products will be marketed where?
- How much are we going to translate for each market?
- Which languages will the newly formed company focus on for localization?
These M&A questions are affected by the degree to which the prospective companies are merging, which is in turn determined by whether an acquisition, consolidation, or merger is taking place.
Tips for localizing after an acquisition, merger, or consolidation
Once you have established the extent of the M&A, you’ll need to implement these four steps:
- Any knowledge about the brand should be documented and stored in one place for reference. Information about a product can often be fragmented and scattered, even within an organization. This is equally applicable to the language and terminology used for a product. When a merger takes place, this information must be centralized to avoid problems further down the line.
- Once information is stored in one place, a review will be required to compile a comprehensive cross-company brand glossary and style guide. Both organizations will bring their own preferences and style, so the review will ensure there is no misalignment between the two. Make sure to involve product owners, writers, legal, marketing, and translation team managers to achieve a consensus.
- Translation memories will also be impacted, and the newly merged company will need to assess if legacy translation memories should be penalized moving forward. In our blog, From a Million Words to Fifty Thousand, you can learn more about the purpose and benefits a translation memory offers your organization. In this context, penalized refers to the match rate a term or phrase may have with another term or phrase in the translation memories’ systems. In translation memories, if a term or phrase has a 100% match, it can be pulled through automatically to replace the term or phrase. However, if the company has decided post-merger that the term or phrase is potentially no longer relevant, it can be penalized within the system so it no longer reflects as a 100% match, allowing a translator to step in and assess the situation.
- The newly merged company will need to assess which tools and suppliers are kept on board for the new translation process. You can learn more about adding new systems to your company here. Companies often rely on different tools to get work done. To ensure that no problems arise during the translation process (for example, incompatibility between tools), companies need to identify which tools and suppliers will be used, and then standardize their systems. Clients should seek the assistance of a trusted global partner to help them with this process.
Implementing these steps will help ensure that a merger or acquisition doesn’t dramatically impact the performance of your localization teams.
A localization and translation partner to help you through the M&A process
While these steps will help your localization and translation teams transition through this period, it’s always better to avoid or minimize these problems beforehand. The right content partner with experience in the global arena can help you achieve this. Rubric is a customer-centric Global Content Partner with years of experience developing and managing localization and translation strategies for multinational companies.
To find out more on how we can ensure your content localization and translation proceeds smoothly, no matter the circumstances, contact us today. If you need to keep up to date with the latest on localization systems that can help your business navigate mergers, be sure to subscribe to our blog.